The global dispatch console market size is expected to reach USD 2.36 billion by 2028, according to a new report by Grand View Research, Inc. It is expected to expand at a CAGR of 4.6% from 2021 to 2028. The growing need for maintaining seamless communication and exchange of pertinent information between dispatchers and field personnel, and subsequently, ensuring organized operations even in the most challenging conditions is expected to drive the market over the forecast period. The aggressive investments by various organizations, including public utility companies and police and fire departments, emergency medical services, and trucking and taxi companies, in deploying the latest communication tools are expected to contribute to the growth of the market. The initiatives market players are pursuing to roll out innovative dispatch consoles featuring advanced features, such as integrated contacts, rapid recall, display customization, and dial from maps, also bode well for the growth of the market.
Cloud dispatch has triggered a paradigm shift in the way responders are dispatched and critical information is communicated to them. Cloud dispatch typically annuls the need for dedicated hardware while potentially allowing for dispatch from anywhere, enabling seamless communication and simplifying job management via a single dashboard. The growing preference for cloud dispatch is particularly opening new growth opportunities for the incumbents of the market.
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However, the incompatibility between different dispatch console software and devices available in the market is expected to restrain the growth of the market over the forecast period. A typical software offered by one vendor is often compatible only with specific devices, which is emerging among the major issues endusers are encountering and subsequently hindering the growth of the market. Industry guidelines are already in place andseveral governments have drafted regulations mandating adequate guidance on connecting, setting up, and securing the devices.
The outbreak of the COVID-19 pandemic took a severe toll on the market. Financial hardships stemming from the outbreak of the pandemic forced several end-use organizations to defer the purchase and deployment of new dispatch console systems. At the same time, supply chain disruptions stemming from the restrictions on the movement of people and goods resulted in a looming shortage of the necessary components and the lockdowns, which led to a temporary suspension of production of hardware and devices at manufacturing plants and affected the overall production levels of dispatch console manufacturers.
Dispatch Console Market Report Highlights
- The hardware type segment dominated the market in 2020 and is expected to continue dominating the market over the forecast period. The growth of the segment can be attributed to the growing deployment of 2-way radio sets for critical communication and operational safety and efficiency at locations, such as mines and oil and gas plants, where internet and cellular connectivity might not be readily available
- The public safety application segment is expected to expand at the highest CAGR of 5.1% over the forecast period. The growing demand for next-generation devices to ensure seamless communication between dispatchers and first responders responding to emergencies is expected to contribute to the growth of the segment
- North America dominated the market in 2020 and is expected to maintain its lead over the forecast period. Developed economies in the region, such as the U.S., are considered the early adopters of the latest technologies. The strong emphasis on public safety also bodes well for the growth of the regional market
Key Companies & Market Share Insights
The global market can be described as a highly fragmented market. The incumbents of the market are particularly focusing on enhancing their product offerings to better cater to the changing needs of the end-users and stay competitive. For instance, in August 2021, Motorola Solutions introduced APX NEXTTM in Brazil. The Project 25 (P25) public safety radio is a next-generation, mission-critical radio that delivers mission-critical voice communications via LMR networks while leveraging broadband networks for data applications. Some prominent players in the global dispatch console market include: Motorola Solutions Inc., Harris Corporation, Bosch Security Systems, Zetron, Avtec Inc., Omnitronics, Siemens Convergence Creators GmbH (AtoS), Catalyst Communication Technologies Inc., EFJohnsonTechnologies, Cisco Corporation
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